Did you know that 59% of companies outsource some aspect of their business to help save money? If you’re still trying to do it all yourself as a small business owner, it’s time to come to terms with the fact that you can’t do it all forever.
Unless you have a tech background, you’re probably better off outsourcing IT services and tech support to a team of professionals so you can focus on other aspects of your business. But how do you choose the best services team for your needs?
Continue reading to learn tips on how to choose IT services for your business.
Figure Out What You Need
For starters, you need to take some time to think about what aspects of IT you need help with the most. Do you need basic tech support help? Do you need someone to come into your office and configure a network setup? Maybe your priority is security?
By determining where you need the most help, you can start to narrow down your search to the companies that offer what you need.
Look for Experience
Once you’ve figured out what services you’re looking for, you can start to search for managed IT services like this company provides. When you’re doing your research, pay attention to not only how much experience they have in those services, but also how much experience they have in working with companies like yours.
Since some industries have more specific IT needs, it helps to hire a company that is familiar with your industry so they best know how to serve your needs.
Get Feedback From Their Customers
During your search, you’ll also want to look at references and reviews from other customers. This is one of the best ways to get an unbiased look at how a company operates. When you’re talking to a potential IT services company, ask them if they have any references you can contact.
Beyond that, read through their online reviews to get a better sense of how they treat their customers. If there are negative reviews, pay attention to how the company responds and tries to make things right.
Get Everything in Writing
Finally, and perhaps most importantly, make sure expectations are clearly outlined in a contract before you decide to move forward. Most of the time, IT issues are critical, so you need to work with a team you can rely on quickly. Ask what kind of turnaround time you can expect should an issue arise.
You’ll also want to find out if you have a dedicated point of contact you can call or if you’ll have to join a general phone or chat queue. Whatever you agree on, be sure to get it all in writing so you’re protected, just in case.
Find the Best Services for Your IT Needs
Now that you’ve read these tips on how to find the best services from an outsourced IT provider, you can start searching for the right company for your needs. In doing so, you’ll free up your own time so you can focus on other aspects of growing your business.
Want to read more like this? Check out our other articles before you go!