It seems as though there is scarcely a single facet of a business’s operations that technology has yet to touch. Whether it’s optimizing manufacturing in a production line, improving the conversion rates of a marketing campaign, or increasing executive visibility into a company’s financial metrics, there now exists technology for every core function native to business.
One realm of business that technology has had a particularly massive impact on is customer service. Now more than ever, businesses are able to provide exceptional levels of quick, helpful service to customers.
VoIP solutions are one of the many technological advances that enable this upward trend in the quality of available customer service. VoIP (or voice over IP), allows businesses to connect incoming phone calls over the Internet.
This allows customer service agents to easily respond to incoming phone calls while also providing much-needed relief to a company’s phone bills. If your business isn’t yet leveraging VoIP technology to service its customers, you’re missing out.
In this article, we’ll help you navigate the crowded market of VoIP providers by giving you a shortlist of the five best VoIP companies on the market.
1. Grasshopper
Grasshopper is one of the newest entrances in the business phone system market. However, don’t let that put you off. It’s also one of the simplest to use solutions.
The tool is ideal for small businesses that are experiencing unprecedented high call volumes.
2. AT&T Collaborate
AT&T Collaborate is VoIP service brought to you by one of the biggest conglomerates in the country. It seems that are few pies that this Fortune 100 company doesn’t have its finger in, and it just so happens that VoIP isn’t one of them.
The AT&T Collaborate service is aimed squarely at the enterprise market. Small business owners will need to look elsewhere.
3. RingCentral
If you want the perfect blend of high-powered enterprise functionality with a startup-friendly price tag, then RingCentral might just be the perfect solution for you. It has a whole host of attractive features, but perhaps where it shines the most is in its integration capacity. Whether it’s your CRM, word processing suite, or metrics aggregator, RingCentral will likely be able to plug into it without any fuss.
4. Vonage
Vonage is another great tool for small businesses. It has built up a reputation for itself in the industry for excellent reliability and uptime. In a world where a mere hour of downtime can mean thousands in lost revenue, this is a great characteristic.
5. Zoom
Last but not least, Zoom is a full-service virtual communications company that offers business VoIP alongside several other business tools (like video conference call software). If you like the idea of this all-in-one option, then check out Zoom’s free trial options for a closer look.
VoIP Solutions to Help You Improve Your Call Management
There you have it — now that you know the best VoIP solutions on the market, all that remains is for you to pick the right solution for your company.
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